Shipping policy

PROCESSING & SHIPPING TIME

Please kindly allow up to 3 business days for me to process your order. If required, I will organise a shipping quote and will get back to you with a cost and estimated delivery time.

Once payment has been finalised:

  • Original Artwork: Your new original artwork will be packed and sent! Please allow an additional 3 days for your item to be dispatched.  
  • Prints and Reproductions: All Giclee Prints are custom made and printed on demand in Sydney. Please allow up to 4 days for the prints to be produced and dispatched.
  • Shipping Time: As a guide, it can take approximately 2 - 8 business days for delivery to metro areas in Australia or approximately 20 business days for delivery to regional areas. ​International orders will have longer delivery times and vary by destination.
  • Dispatch: Once the artwork has been dispatched, a tracking number and link will be sent to track your order.

​TRACKING AND INSURANCE

All original artwork is sent with delivery tracking, postage insurance and will require signature on delivery. A tracking number and link will be provided once your order has been dispatched. 

Should you opt to grant the authority to the courier or postal service to deliver and leave your package unattended and without signature, you are agreeing to release the courier from all responsibility and liability for your order. Neither I or the courier will be held responsible or be able to assist with what happens to your package. You are solely responsible for ensuring that the shipping address provided to us is correct. 

CAN YOU DELIVER TO A P.O. BOX ?

No sorry, we cannot deliver to a P.O. Box address. 

​WHERE IS THE ARTWORK SHIPPED FROM?

All original artwork will be distributed from Sydney, Australia by Australia Post or a suitable courier service, available on the day.  Prints ordered from within Australia will be distributed directly from the printing house.

HOW MUCH DOES SHIPPING COST?

Shipping and handling costs are calculated based on weight, measurements, distance of travel, postage insurance and the labour and material required for packaging the item. 

​FREE SHIPPING WITHIN AUSTRALIA

We offer free standard shipping for all our Giclee Print customers.

​INTERNATIONAL ORDERS

​Do you ship outside Australia?

Yes! We are able to ship to many locations around the world. ​Shipping and handling costs are calculated based on weight or how much physical space the package takes up (whichever is greater), distance of travel and the labour and material required for packaging the item.

Depending on the size of the product will determine the shipping cost. A minimum shipping fee has been applied at checkout for all original artworks. Once I have your shipping address, I will arrange for an exact quote and invoice you any additional shipping funds required, or refund you any surplus.  

Alternatively, you are welcome to contact me prior to purchase to let me know what piece you are interested in and where you would like it shipped. I will arrange a quote from a courier and get back to you as soon as I can with the postage costs and delivery times specific to your location so you can make an informed purchase.

Are there any duties and taxes?

All products sent overseas may incur duties, taxes, and other charges to be paid by the customer upon their order arriving into the destination country. These charges vary depending on the shipping destination. Please make sure you check with the relevant customs so you are aware of any charges that may be added to your order. These charges are not included in your order and you will be required to pay them. They are applied by the government of the country you are importing the product into. Some examples of fees you may be charged by customs for importing an item include: GST, LEVIES, DUTIES, CUSTOMS, STORAGE, ENTRY, INSPECTION, ADMINISTRATION.

​HOW WILL MY ARTWORK BE PACKAGED AND SHIPPED?

ORIGINALS

All Adam Ruspandini original artworks are on stretched canvas, and will be sent securely packed ensuring the artwork is fully protected.

Original art will be wrapped in brown paper or tissue paper, padded with bubble wrap or eco wrap, and sent protected between sheets of cardboard or thick cardboard box. Most work will be shipped by a courier service or Australia Post and will be sent with insurance, tracking and Signature on Delivery required.

​PRINTS

Work will be shipped by Australia Post or a suitable courier service available on the day. They will be sent with insurance, tracking and Signature on Delivery required.

​All Giclee prints are handled with the utmost care, carefully packaged in tissue paper and shipped to you in a sturdy carboard tube. Prints will be ready for you to take to your preferred framer to have it mounted at your own cost.


If you encounter any issues with your shipping, or if you have any questions, please contact adamart@isley.com.au and I will follow it up as quickly as possible. Please note, parcels may be left at your local post office if there is no one available to accept the delivery.